Sometimes it just takes the right question

This company has its systems set up so that any power outage will trigger an email that’s sent to the support team. But that’s not quite working, according to an IT consultant pilot called in to troubleshoot.

“The client has multiple servers, each with its own UPS,” says fish. “Each UPS is connected to the server running the software that sends out an email if there is an outage.

“Over the last several months there have been occasional outages, but Server3 has never sent out an email. The software has a test button, and every time the test button is clicked, a test message is successfully received. Yet when I pull the power cord on the UPS, no message is received.

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Sometimes it just takes the right question